Frequently Asked Questions

Orders

How can I place an order?

It's easy! Once you're done selecting your item(s), add them to your cart and proceed to checkout. If you have a the optical club account, log in and complete your order.

If you are a guest, proceed by entering your email address, shipping details, preferred payment method, and then submit your order.

Do I need my prescription to place an order?

You can order your eyewear with or without a prescription.

If your aim is to correct your vision, you will need to provide us your prescription. You can either enter it manually, or upload a copy image of it after checkout, or leave it blank and our customer care team will contact you to collect it from you.

*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.

If you are shopping for only a frame, you can order without a prescription.

How do I change/cancel my order?

Changed your mind? No worries. As long as your order is still in good condition, you have the option to return/exchange it within 30 days after the delivery date.

Read more about our returns and exchanges policy.

General

How can I search for products on theopticalclub.com?

You can click on the search button located on the top right corner to find the product(s) you are seeking.

Or you can refer to the top of the page and select the category and sub-category you want. Following this step, you can further refine your search based on your preferences by using the filter on the top left corner.

Are the optical club's frames guaranteed authentic?

YES! At the optical club, we source all our products directly from authorized distributors and manufacturers. Our frames' materials include high-quality and sustainable acetate, steel, and titanium – guaranteeing a high degree of resistance to corrosion and breakage.

How can I submit my prescription details?

We want you to enjoy your new eyewear and also have the clearest vision.

Therefore, you'll need to have a valid prescription with the following values: your sphere value, your cylinder and axes values (if applicable), and your pupillary distance (PD) value.

After checking-out, you can choose one of 3 available options: either enter it manually, or upload a copy image of it, or leave it blank and someone from our customer care team will contact you right away to collect it from you.

*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.

Can I use my glasses prescription for ordering contacts and vice versa?

Unfortunately, no. This is because eyeglasses prescription and contact lenses prescription are two different things. Contact lenses sit directly on the cornea of your eye and as such, their prescription specifications differ from your glasses prescription that is more comprehensive for your vision.

How do I measure my frame size?

Simply use a ruler to measure, in mm (millimeters), your features according to the below guide:

The frame width: Measure the entire horizontal front of the frame (from the outermost edge of both ends). Approx. 40mm – 62mm.

The bridge: The distance in between lenses (the part that covers the bridge of your nose). Approx. 14mm – 24mm.

The temple arms: The length of the temple piece (also known as the arm piece that rests behind your ear). Approx. 120mm – 150mm.

How do I pick the right frame for my face shape?

With so many designs to choose from at the optical club, knowing which frame suits you best will bring out your unique facial contours.

Face a mirror and take a close look to see which of the following face shapes match yours: round, square, oval, heart, or diamond.

Round-shaped faces are relatively equal in width and length. They look great in frames that add extra depth and definition — bold angular frames such as cat-eye.

Square-shaped faces are widest at the jaw and forehead. They look more defined in round frames that soften the face's strong angular features.

Oval-shaped faces feature softly wider and higher cheekbones. People with this face shape can easily pull off almost any style, especially wide oversized frames — square, trapezoid, and rectangular.

Heart-shaped faces are widest at the forehead, along with higher cheekbones and a narrow chin. They look brightest and best in thin round and oval-shaped frames.

Diamond-shaped faces are characterized by full cheeks and narrow forehead and jawline. Oval frames are best as they balance this shape's unique features.

Eyeglasses

What if my purchased frame needs adjusting?

Your frame should fit your face properly, as it can affect the quality of your vision and your comfort. Watch this video to learn more about how to adjust your frame at home. If the frame still doesn't fit after following the steps, contact our customer care team who's available 24/7 to assist you further.

Which type of lens for eyeglasses do you offer?

The the optical club lens lab uses high quality lenses that are manufactured with German technology.

Do you sell bifocal or progressive lenses?

For the time being, we only supply single vision lenses. But more choices will be available soon!

Can you replace the lenses I have in my current frame?

If you have previously purchased a frame from us and need to upgrade your prescription or replace your lenses, email us at [email protected] and we'll assist you right away.

*Currently, we only fit lenses in frames purchased from the optical club.

Which lens coatings do you offer for eyeglasses?

Lens coatings work on enhancing the performance and appearance of your glasses. All our lenses come with a standard anti-reflection coating and a scratch-resistant coating.

I sent the optical club the wrong eyeglasses prescription. What should I do?

Kindly verify that you have provided us with the correct values/image of your prescription upon placing your order. In case of any error, contact our customer care team who's available 24/7 or send us an email at [email protected].

What do Spherical, Cylindrical, Axis, and PD values mean in my eyeglasses prescription?

Spherical or Sphere (SPH) refers to the main correction in the prescription. Minus (–) values are for nearsightedness, and Plus (+) values are for farsightedness. If "PL" or "Plano" is written for either SPH value on your prescription, you should select a value of 0.00.

Cylindrical or Cylinder (CYL) refers to a correction for astigmatism. It can be either positive (+) or negative (–). A Cylindrical value will always have an Axis value. If "DS" or "SPH" is noted in the CYL space on your prescription, then you have no astigmatism — enter 0.00 for the Cylindrical and Axis values.

Pupillary Distance (PD) refers to the distance between your pupils' centers and determines where you look through your glasses lens. This value must be accurate (the average adult's single PD is between 54–74 mm; kids' are between 43–58 mm).

Do you accept insurance?

At present, we do not work directly with any insurance company.

Please check with your insurance provider on whether you can claim your prescription glasses on your insurance. We can provide any additional documents you may need such as invoices, receipts, eye test forms, etc.

How do I make sure that the glasses I've selected fit my face?

At the optical club, we make sure to give you an easy and convenient online shopping experience. We've included the frames' details which you can refer to in order to see if they match your specifications. For further assistance, contact our customer care team who's available 24/7.

Will you be able to handle my complex order?

Complex orders usually involve bifocal and varifocal lenses.

At the moment, this service does not apply to online orders. You can always visit one of our stores and share your complex order's details with our qualified team who will assist you straight away.

Blue Light Glasses

How do blue light glasses work?

Blue light is everywhere: we get exposed to it when outdoors and when we face artificial sources of it such as LED and fluorescent lighting (smartphones, computers, TV screens, tablets, etc.).

Blue light is beneficial in daylight because it boosts our attention and mood. But as a result of overexposing ourselves to artificial light in recent years, we're facing its negative consequences such as eye strain, dry eyes, insomnia, and headaches.

The human eye is not equipped to block blue light: the cornea is efficient at blocking harmful UV rays, but almost all blue light passes through to the retina, making the eye susceptible to damage.

The solution: Blue light blocking glasses. They filter out up to 30–100% of the blue light to protect your eyes from glare and reduce potential damage to your retina.

Can I wear blue light glasses if I don't need glasses?

If you have 20/20 vision and don't wear prescription glasses, you might still suffer from digital eye strain. Blue light glasses are essential for you: their lenses absorb the harmful rays, leaving your eyes feeling comfortable and rested while facing any digital device.

Do blue light glasses block UV light?

No. Sunglasses are usually designed to filter UV light, while blue light glasses protect your eyes from harmful artificial light emitted from digital screens to avoid consequences such as headache, eye strain, insomnia, and dry eyes.

Can I wear blue light glasses when outside during the day?

It is technically okay to wear blue light glasses outside, but they can have more glare when worn under the sun. Therefore, the best way to protect your eyes in sunlight is by wearing sunglasses.

How do blue light glasses improve my sleep?

Melatonin is a hormone our brain produces in response to darkness, which helps us fall asleep fast.

Exposure to blue light in the evening tricks our brain into thinking it's daytime, leading to low melatonin production and poor sleep quality. Wearing blue light blocking glasses while using LED devices at night filters out harmful blue light, increases melatonin production, and helps you have a peaceful sleep.

When should I wear blue light glasses?

The best time to wear blue light glasses would be any time you get exposed to it — while using your laptop, watching TV, or scrolling through your smartphone.

Sunglasses

How should I care for my sunglasses?

Sunglasses can last a long time while looking as new as the day you bought them, as long as you take proper care of them. Gently rub them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses. Avoid any type of paper product, detergents, or soaps as they can scratch or wear off lens coatings. When not wearing your sunglasses, store them in a safe case.

What does polarized sunglasses mean?

If you spend most of your time outdoors or are a light-sensitive person, polarized sunglasses are ideal for you.

These advanced shades block the direct glare reflected off flat and light-colored surfaces, reducing eye strain and discomfort in bright sunlight while giving you sharper vision and more vivid colors.

What are the benefits of gradient lenses?

Gradient tint lenses fade from a darker to a lighter tint to protect your eyes from harmful UV exposure while still giving you a convenient vision.

The dark upper part shields your eyes, while the lighter middle and lower parts allow you to comfortably see through them. Gradient lenses also come in all colors!

What's the purpose of sunglasses' lens colors?

Not only do sunglasses' lens colors make a fashion statement, but they also help protect your eyes by filtering harmful UV light.

Green — filters out blue light and reduces glare in brighter sunlight. Ideal for everyday wear and precision sports such as golf.

Gray — reduces glare especially near water and shields bright light. Great for driving and outdoor sports on sunny or cloudy days.

Blue or purple — aesthetically pleasing, complements every skin tone, and helps define edges and enhance color perception in foggy and misty weather.

Red or rose — blocks blue light and reduces eye strain, improving visibility and making details sharper. Great for driving.

Yellow, orange, or gold — excellent in moderate- to low-level light conditions. Provide greater clarity and block blue light. Ideal for both indoor and outdoor activities.

Contact Lenses

Who can wear contact lenses?

Everyone! No matter your age, your prescription, or your lifestyle, you can choose to wear contact lenses. Do check with your eye doctor to make sure you're a candidate for contact lens wear.

Does wearing contact lenses cause eye problems?

Wearing contact lenses is very safe, as long as you follow your eye doctor's instructions regarding how to care for them, how long to wear them, and how frequently you must replace them.

At what age can one start wearing contact lenses?

Contact lens wear is not a matter of age. They can be safely worn by young children, teens, and adults. As soon as one starts needing vision correction, they should consult their eye doctor, who will decide if it's right for them.

Can I wear contact lenses while playing sports?

Yes, you certainly can. Eye doctors even recommend contact lenses because they provide a clear vision with no frames to obstruct your line of sight, are unlikely to fall out, and let you easily wear headgear or goggles.

Are there contact lenses available for Astigmatism?

Yes. Contact lenses that correct Astigmatism are called Toric lenses. They are specially designed to correct the vision issues that arise from having an irregularly shaped cornea.

How do I care for my contact lenses?

Caring for your contact lenses helps keep your eyes healthy and comfortable.

— Wash your hands with a mild soap (without perfumes, oils, or lotions) before handling your lenses.

— Always use a disinfecting solution, eye drops, and enzymatic cleaners when cleaning and storing your lenses.

— Rub each lens gently with your index finger in the palm of your hand to remove surface buildup.

— Clean your lens case every time you use it with a sterile solution and let it air dry (replace the case every 3 months).

Can I change my eye color with contact lenses?

Yes. Color contact lenses are designed to enhance or change your natural eye color. If you need vision correction, prescription colored contacts are also available.

Do I need to see an eye doctor first if I want to start wearing contact lenses?

Because contact lenses are medical devices, it's important to have your eyes checked by an eye doctor to make sure it's okay for you to wear contacts. They can then write you a prescription for your new pair.

How much do contact lenses cost?

The cost varies depending on the type of contact lenses you're buying, their brand, their replacement schedule, and the number of lenses you purchase.

Can I sleep while wearing contact lenses?

Redness, irritation, and dryness are common symptoms if you leave your contacts in when you sleep. It's important to take off contact lenses before going to sleep or even napping, to give your eyes a break and let the cornea breathe.

What are the different types of contact lenses?

Soft contact lenses come in two primary forms: daily wear and extended wear. They're made from thin material and water.

Daily-wear soft lenses are the most comfortable and are available in a variety of tinted colors. Extended-wear soft lenses can be worn for an extended period (weekly, bi-weekly, monthly, or yearly).

Hard contact lenses offer clearer vision with certain eye conditions such as bifocal and toric lenses.

How long does it take to get used to contact lenses?

Getting used to wearing contact lenses can take some time and may feel a little uncomfortable at first. The adjustment period varies from one day to up to two weeks, depending on each person and the type of prescription and brand prescribed.

How often should I replace my contact lenses?

Daily Disposable: toss out after one day of wear — no need to remember to replace them.

Weekly/bi-weekly disposable: replace after one week or two weeks of wear respectively.

Monthly disposable: replace every 30 days, or quarterly if they are 90-day lenses.

Even if you don't wear your contacts every day, you still need to follow the suggested replacement schedule.

Is it safe to share my contact lenses with others?

Absolutely not. Trying on someone else's contact lenses or lending out yours can spread infection and lead to serious eye complications.

Shipping & Delivery

Where do you ship?

Currently, the optical club provides a fast delivery service to Saudi Arabia. As we are constantly growing, we will be targeting more countries soon!

Do you offer free shipping?

Yes, we do! Keep in mind that additional shipping fees might be applied depending on where your package is being shipped to. Read more about our shipping & delivery policy.

How long will my order take to arrive?

At the optical club, we make every effort to process your order fast and deliver it to you right away. Estimated delivery time depends on the country/city we're delivering to. Read more about our shipping & delivery policies.

How do I track my order?

We'll send an update on your order's status and a tracking link straight to your registered mobile number and email. You can also track your order from the My Account section after successful login.

Can I change my delivery address after placing my order?

Yes, you can. Just email us your order number and the new address at [email protected].

*Delivery might be late if your package was already with the courier and you have already received your tracking number from us.

My order hasn't arrived yet. What should I do?

Worry not! Our dedicated customer care team is available 24/7 and will immediately look into the status of your order. If your package has already been dispatched via courier, you can directly reach out to the courier company.

I'm missing an item from my order. What should I do?

First things first: search the package thoroughly. If the item is still missing, please get in touch with our customer care team who's available 24/7 to assist you right away.

Returns & Exchange

How can I return or exchange a product?

If, for some reason, you're not fully satisfied with your purchase, you can return or exchange it within 30 days after the delivery date. Read more about our returns and exchanges policy. For further assistance, contact our customer care team who's available 24/7.

How soon will I get my refund?

After submitting your returns request, we will collect your order and send it to our specialized team who will inspect your returned item(s) to ensure the guidelines of the optical club's refund policy are met (this process usually takes 2–3 working days).

You will then receive an email confirming the approval or rejection of your request. If approved, you would receive your refund within 7–14 working days. If rejected, we will send your item(s) back with an email explaining the reason for rejection.

Payment Methods

What payment methods do you accept?

When shopping at the optical club, you can rest assured that you will be using an easy and secure payment method. We accept cash on delivery & all major credit/debit cards.

Click here to know more about our payment methods.

Account

Do I have to create an account to order from the optical club?

You can choose to checkout as a guest.

However, creating a the optical club account is a more convenient way to improve your shopping experience. You'll be able to keep track of your order history and be the first to know about all our new releases and exclusive offers!

How can I create an account on the optical club?

Simply enter your personal information, select a password, and you'll be good to go.

How do I delete my the optical club account?

Sign in, go to "My Account," click on "Profile," and choose "Delete My Account." Please note that by doing so, you will permanently lose access to your account and all associated information such as transaction history, prescriptions and credits.

The Optical Club Plus

What is the optical club Plus?

The optical club Plus is our exclusive loyalty program that rewards you with 10% cashback on every order, with no minimum spend. It's our way of thanking you for being a valued part of the the optical club community.

How can I join the optical club Plus?

You can opt into the optical club Plus when making a purchase in store or online by simply downloading our app and registering for an account. If you are in store and need any assistance our staff will be happy to help.

What if I have an existing account?

If you already have an existing account with The optical club, simply log into the app and register your mobile number to ensure the cashback is added to your account.

Is there a cost to join the optical club Plus?

No, the optical club Plus is completely free to join. We want to reward our loyal customers without any additional costs.

How does the cashback work?

Once you've received your order, we'll credit the cashback to your the optical club wallet. You can use this wallet balance on your future purchases, both online and in any retail store.

How long do I have to redeem my cashback?

You have 90 days to redeem your cashback from the date it's credited to your wallet. After that period, it will expire, so be sure to use it on your next purchase.

Where can I find my wallet balance?

Simply login and navigate to the wallet in your account and view the cashback tab.

What if I don't have enough cashback to cover the full order amount?

You would simply choose your preferred payment method to cover the remaining balance once your cashback has been deducted.

What happens if I return my order and haven't used the cashback?

If you return an order and haven't used the cashback, the cashback amount will be withdrawn from your wallet.

What if I return my order and have already used the cashback?

If you return an order and have already used the cashback, the cashback amount you redeemed will be deducted from the total refund amount.

Can I combine my cashback with other promotions or discounts?

In most cases, yes. However, please check the terms and conditions of specific promotions for any exceptions.

How soon can I expect to receive my cashback after placing an order?

Your cashback will be credited to your wallet once we confirm the successful delivery of your order — on the same day it's delivered or collected.

Can I transfer my cashback to someone else or redeem it for cash?

No, cashback rewards are non-transferable and cannot be redeemed for cash.

What happens if I forget to redeem my cashback within the 90-day period?

Unfortunately, once the 90-day redemption period expires, any unclaimed cashback will no longer be available for use, so be sure to make your next purchase in time!

Are there any restrictions on where I can use my cashback?

You can use your the optical club Plus cashback on any eligible purchase made online or in any of our retail stores, as long as it falls within the terms and conditions of the loyalty program.

How do I cancel my membership?

You can opt-out of the optical club Plus at any time via your account page from either our website or mobile application.

What happens if I cancel my the optical club Plus membership and I still have cashback?

Your cashback remains available to use within your the optical club wallet and must be redeemed within the 90-day window from being credited.